Complaints and withdrawal from the contract

COMPLAINT

Complaints are handled in accordance with the Civil Code, the Consumer Protection Act and other relevant legislation. We take care to ensure that the correct procedure is followed in the application and handling of claims for defects in consumer goods.

In case of a complaint, please contact us by email: info@littlekydoo.cz

Do not forget to mention:

1) ORDER NUMBER

2) THE TITLE OF THE PRODUCT BEING COMPLAINT

3) DESCRIPTION OF THE DEFECT

4) PROPOSED RESOLUTION METHOD - replacement / refund

Address for sending the products:

LITTLEKYDOO s.r.o.

Lucie Procházková

Budovcova 2530

397 01 Písek

WITHDRAWAL FROM CONTRACT

The buyer - a natural person who is not an entrepreneur - has the right to withdraw from the contract within 14 days of receipt of the products in accordance with the relevant provisions of the Civil Code.

Withdrawal from the contract by the buyer without giving any reason is done by the buyer notifying the seller of their intention to do so no later than on the last day on which this can be done. They may do so by telephone, in writing or in person.

In the case of withdrawal from the purchase Agreement, the buyer shall be liable for the shipping costs associated with the return of the products, even if the products cannot be returned by the usual postal route due to their nature.
To withdraw from the purchase Agreement, please contact us at info@littlekydoo.cz
We recommend that you include your order/invoice number and bank account number in the email sent to withdraw from the purchase Agreement.
The returned parcel must be packed carefully to avoid damage to the products during transit.
Returned products should not show signs of use.
If the buyer is returning a product to which a free gift was included in the promotion, they must return the gift along with the products to the seller.
The seller is entitled to reimbursement of the actual costs incurred in returning the goods.
The Seller is entitled to unilaterally offset the claim for reimbursement of damages to the products against the Buyer's claim for reimbursement of the purchase price.
In the event of withdrawal from the Agreement, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the Purchase Agreement in the same manner as the Seller received them from the Buyer. The Seller shall also be entitled to return the performance provided by the Buyer already upon return of the goods by the Buyer or in another manner, provided that the Buyer agrees to this and no additional costs are incurred by the Buyer. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer returns the goods to them or proves that they have been sent to the seller.
In the event of withdrawal from the contract of sale, the consumer is only entitled to a refund of the funds for the lowest shipping costs offered (if they have chosen a more expensive shipping method).
Products sent by the buyer (due to withdrawal from the contract) by cash on delivery will not be accepted by the seller.
If the buyer is a natural person entrepreneur or a legal person, the mutual relations are governed by the relevant provisions of the Commercial Code. In this case, the right to withdraw from the contract without giving any reason within 14 days cannot be exercised.
With reference to the relevant provisions of the Civil Code, the buyer - a natural person who is not a business person - cannot withdraw from the purchase contract:

for the provision of services if the performance of the services has been started with their consent before the expiry of the period of 14 days from the acceptance of the performance,
for the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the supplier,
the supply of goods which have been adapted to the consumer's wishes or for their own use, as well as goods which are subject to rapid deterioration, wear and tear or obsolescence,
the supply of audio and video recordings and computer programs if the consumer has violated their original packaging,
the supply of newspapers, periodicals and magazines,
software licences sent by electronic mail (e-mail)

In the cases specified below, the Seller reserves the right to unilaterally withdraw from the proposed purchase agreement without compensation:

for a buyer who has chosen a bank transfer as a form of payment and has not paid the purchase price within 5 days of the order
for a buyer who repeatedly fails to accept the ordered shipments and by his actions causes damage to the seller

Address for withdrawal from the purchase agreement:

LITTLEKYDOO s.r.o.

Lucie Procházková

Budovcova 2530

397 01 Písek

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